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Posted: Jan 31, 2019
Categories: Consulting
Comments: 0
Author: Lou Grilli

At a time of year when analysts and bloggers are posting their predictions for the year ahead, Trellance’s President & CEO, Tom Davis weighed in with his predictions for 2019 in two recent CU Today articles. Read them here and here.

His views are based, in part, on a survey conducted amongst Trellance members on the areas they will focus on and invest in for 2019.

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Posted: Jan 24, 2019
Comments: 0
Author: Lou Grilli

In keeping with the tradition started two years ago, where we score how well the Trellance team did on the previous year’s predictions, below is our report card for our 2018 predictions. For a look at what we thought was going to happen in 2018, read more here.

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Posted: Jan 10, 2019
Categories: Debit Cards, EMV, Consulting
Comments: 0
Author: Lou Grilli

The Fed released its latest update on debit card interchange, and it showed very subtle but very telling trends for financial institutions with less than $10 billion in assets – a category called “exempt”, which includes all the credit unions in the U.S. except the top 7. While the lines of the graph (found here) look relatively horizontal, two takeaways are worth noting.

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Posted: Oct 23, 2018
Comments: 0
Author: Lou Grilli

Security For Your PCI Reports

A typical credit union downloads its report bundles daily from its processors. Usually, the only option is to store those highly sensitive Payment Card Industry (PCI) report bundles on a network drive, with some level of appropriate user access controls. The reports contain 16-digit card numbers, transaction-level details, and Personally Identifiable Information (PII) of credit union members. However, the network drive is not in a PCI compliant environment. Does this sound familiar? More importantly, do you know where your processor reports are being stored?

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Posted: Oct 15, 2018
Categories: Consulting
Comments: 0
Author: Lou Grilli

Simple Steps To Make More Informed Decisions And Enhance Member Experience

There is lots of buzz about big data and data analytics, but all the data in the world does no good unless it’s being used. Credit unions are behind retail and online companies in using data to make informed decisions. For example, if your forms, such as a HELOC application, do not have the fields for name, address, etc. already filled in for your members, that indicates that you are probably not using your data. You should already know this information about your members. Save them the hassle and give them the option of updating if necessary.

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