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Posted: Aug 24, 2017
Comments: 0
Author: Lou Grilli

But, that’s all about to change to the delight of smartphone users.

Entering a PIN on a physical pad of numbered buttons has just surpassed being a 50-year old technology, created with the first ATMs. The current security requirements around PIN management and transmission, ISO 9564, dates to 1991.

Today’s smartphone users are accustomed to tapping PINs on their screens, to unlock the phone and access mobile banking. But to make a debit transaction, the consumer still needs to press the buttons on the PIN pad. Security certification of dedicated hardware-based PIN pads assured that the PIN could not be compromised, and could be transmitted securely. “PIN on glass” implies entering PINs on many different phones, tablets, built-in screens on gas pumps, kiosks, etc. This represents a new challenge, because these screens are inherently software devices that potentially can be modified remotely, infiltrated by malware, or hijacked by fraudsters.

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Posted: Aug 17, 2017
Comments: 1
Author: Lou Grilli

How credit unions can make their members data less valuable on the dark web.

The dark web has been in existence since the 1990’s but has become a household word lately through ads from identity protection companies that offer to monitor the dark web. The ads warn a subscription-paying customer if their data may have been compromised and put up for sale.

The dark web is where fraudsters conveniently sell breached data such as usernames and passwords, credit and debit card data, alongside complete identities, passports, drugs, guns, and worse. The dark web, and the crimes associated with it, is a big and sophisticated business. There are fraudsters that

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Posted: Aug 2, 2017
Comments: 0
Author: Lou Grilli

It could happen.

There’s been lots of hype claiming that Zelle, the recently launched P2P service by several major banks and credit unions, is the “Venmo killer”, alluding to the fact that financial institutions are staving off the onslaught of tech companies looking to make inroads into the banking industry.

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Posted: Jul 6, 2017
Comments: 2
Author: Lou Grilli

And what does this have to do with credit unions?

Polaroid is a MBA business school classic case study of a company whose management was blindsided by innovation, even when indicators were present, but ignored. Polaroid’s peak employment was 21,000, and by the late 1990s Polaroid was a top seller of digital cameras; its peak revenue was $3 billion in 1991. But other digital cameras flooded the market, its film sales plummeted, and Polaroid declared bankruptcy in 2001.

Blockbuster is another classic case study of being blind to innovation. Going to a blockbuster store and picking out a rental video was a Friday or Saturday night tradition for many households. But Netflix’s adoption of putting DVDs in the mail, replaced with streaming and on-demand content was what finally put Blockbuster away.

The taxi industry has not made it to business school case study of failures, but tis getting close. The taxi 

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Posted: Jun 30, 2017
Comments: 0
Author: Lou Grilli

Credit unions should step up rewards programs and member communications.

When anything solid turns into a gas without first becoming liquid, that's sublimation, according to Wikipedia. When the surface layer of snow or ice turns into fog or steam without melting, this is an example of sublimation. What does this have to do with payments? If the topic is Internet of Things (IoT) then sublimation is the word thrown around a lot to describe the disappearance of the financial institutions’ branding.
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