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What Could Be ‘Unbundling’ CU Services?

Posted: Jul 19, 2016
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Author: Paul Castner

CSCU's Tom Davis Answers That Question for Credit Unions

Are consumers ready to “unbundle” their financial services relationships?  One analyst thinks so, and says the reason is not only the fintechs but a growing change in consumer behavior. CSCU Chief Technology Officer Tom Davis warned those attending the company’s Solutions 2016 annual conference that fintechs “are breaking your business into pieces." 

Mobile Payments Not Addressing ‘Pain Point’

Posted: Jul 19, 2016
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Author: Paul Castner

Bob Hackney, CSCU President, Featured in CU Today Article

Mobile payments adoption has gone slower than many expected, and a big reason is that digital wallets are not yet addressing a consumer pain point. CSCU President Bob Hackney emphasized that message during the opening session of the company’s Solutions 2016 annual conference and his POV was covered in this article in CU Today.
Posted: Jul 15, 2016
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Author: Paul Castner

CSCU's Barney Moore Interviewed With Other Industry Experts

Barney Moore , CSCU's Director of Portfolio Consulting Services, was quoted throughout a CU Magazine article on Creating a Winning Card Program. “Credit unions are well-known for their excellent customer service and connections with members." Moore thinks this can be a strong base for creating a card program that will excel and prepare a credit union for the future. 

 

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Posted: Jul 12, 2016
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Author: Barney Moore

Chargebacks to merchants have become a hot topic of late. And for good reason. According to a recent report by First Annapolis Consulting, chargebacks for card-present transactions increased 50% following the October 1 EMV liability shift.  While this took merchants by surprise, it did not surprise issuers who, until the October 2015 liability shift for chip cards processed at card-present non-chip terminals, were absorbing the cost of fraud for counterfeit cards. Now issuers are allowed to chargeback, or pass back the fraud to the merchants who were not processing chip cards.

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Posted: Jul 5, 2016
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Author: Lou Grilli

Following the switch to EMV chip cards last October, merchants that implemented chip card readers at the check-out lanes noticed something besides the initial confusion – that the time to process a transaction was taking much longer versus a simple card swipe. The time varied greatly by terminal type, but a study carried out by JDA Software Group claimed that it took an extra 8 – 12 seconds per checkout. In the retail world, those are precious seconds that can drive cost for extra labor to open additional check-out lanes.

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