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Posted: Feb 13, 2018
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The Practicality of AI for Voice Banking

In a recent article on ThePaymentsReview.com titled Trellance Predictions for 2018, Artificial Intelligence (AI) was touted as having “become a must-have in the everchanging market. Credit unions need to make AI a part of their strategy to continue competing in the payments and lending space.”

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Posted: Jan 29, 2018
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In keeping with the tradition started last year, where we scored how well we did on the previous year’s predictions, here is a look at what we thought was going to happen in 2017, versus what really did.

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Posted: Jun 30, 2017
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Author: Lou Grilli

Credit unions should step up rewards programs and member communications.

When anything solid turns into a gas without first becoming liquid, that's sublimation, according to Wikipedia. When the surface layer of snow or ice turns into fog or steam without melting, this is an example of sublimation. What does this have to do with payments? If the topic is Internet of Things (IoT) then sublimation is the word thrown around a lot to describe the disappearance of the financial institutions’ branding.
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Posted: May 25, 2017
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Author: Lou Grilli

Data thieves turn to Bluetooth technology at the gas pump.

Going old school for a moment to copy an expression used by Maxwell Smart, Agent 86 for Control, who ended most shows by lamenting about the bad guys: “If only they had used their powers for good instead of evil”. And so it goes in the case of the internet of things.

Skimmers have been a source of breached credit and debit cards since before 2010. Primitive skimmers were bulky and unreliable. Later skimmers that were inserted behind the cover of the gas pump or the ATM were not easily detected. Having security tape with a warning “Please report any broken seals to the cashier“ puts the burden on the customer to be wary of, and alert for skimmers, and put a damper on the rapid growth of skimmers at the pump – that is, until the internet of things came into popularity.

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Posted: May 4, 2017
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Author: Paul Castner

Fact: The number of connected devices is expected to pass 50 billion by 2020.

“Start with a device, such as a Brita filtered water pitcher, provide a power source (such as a battery), add the ability to communicate (such as Wi-Fi or Bluetooth), install a sensor (in this case, the ability for the water pitcher to measure how much water has been poured since the last time the filter was replaced), and add intelligence (in the form of a microprocessor) and you have the very definition of a connected device.” That was the explanation that Tom Davis, SVP Finance and Technology at CSCU, gave to start off his keynote session at CSCU’s recently held 2017 Annual Conference that focused on the future of payments. The Brita Infinity water pitcher is just one example of a connected device. The number of connected devices is expected to pass 50 billion by the year 2020, according to Davis.

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