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Posted: May 2, 2016
Comments: 0
Author: Paul Castner

It was another very successful CSCU Solutions Conference in 2016.  The recently completed conference had record attendance and included very informative and entertaining keynotes, general session and breakout presentations by industry experts.  If you were unable to attend the conference this year, or even if you were able to attend, we wanted to share with you some of the key articles that have appeared in credit union industry publications. 

CU Today          

Mobile Payments Not Addressing ‘Pain Point’ - CSCU President Bob Hackney

What Could Be ‘Unbundling’ CU Services? - CSCU Sr. VP Finance & Technology Tom Davis

What Rising Rates Mean for Card Management - CSCU PCS Director, Barney Moore

Why Card Fees Are Not A ‘Four-Letter Word’ - CSCU Sr. Portfolio Consultant, Dean Knudtson

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Posted: Mar 29, 2016
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Author: Lou Grilli

Loyalty programs are undergoing changes on all fronts. American Express announced a new mobile app that will allow membership rewards to be used at the POS, presumably at a devalued exchange rate. Starbucks changed their long-standing rewards program by issuing “stars” based on dollar spend, rather than the number of transactions, causing some consternation among Frappuccino and Oprah Chai aficionados. The way credit and debit card issuers who offer loyalty programs view rewards is also coming under scrutiny.

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Posted: Feb 15, 2016
Categories: Credit Cards, Fraud
Comments: 0
Author: Barney Moore

In the ongoing battle against fraud, Visa recently announced that Visa card-issuing credit unions will be required to provide member cardholders with the option of transaction alerts. The mandated deadline to be in compliance is October 14, 2016.  On or before this date, credit unions must provide their Visa cardholders with the option to participate in the service.  Transaction alerts will work for transactions processed on a consumer card, excluding a non-reloadable card, and routed as follows:

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Posted: Jan 28, 2016
Comments: 0
Author: Lou Grilli

The increased use of mobile for banking and shopping should come as no surprise to anyone. A barrage of stats is released weekly showing predictions and expectations for continued growth in mobile banking and online shopping sites. But, there were two stats that really stood out, and one very important factor is being lost in the noise.

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Posted: Jan 26, 2016
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Author: Tom Davis

What should credit unions be on the lookout for in 2016 regarding payments?  Driving member card loyalty might be the biggest challenge your credit union will face.  The competitive set is rapidly growing and evolving for member credit and debit card loyalty especially with new payment offerings from merchants. As consumer demand continues to accelerate you will need to evaluate your credit union’s loyalty programs to ensure they are satisfying your members’ needs and your credit union’s bottom line.

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